Privacy Notice

Motherly Instincts is committed to protecting your personal information. Your information is used for the sole purpose of informing you on new products, sale items and competitions. We will also use it to contact you regarding your order and to provide you with the best possible service.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. We will delete your information both online and also in store.

We may use technology to track the patterns of behaviour of visitors to our site.

If you have any questions/comments about privacy, please contact us. 02 6293 4452

 

Privacy Notice

Motherly Instincts is welfare to the importance of personal details. We are committed to protecting your privacy. We only use the information that we collect about you lawfully and with our business only. The information we collect is to contact you regarding your order and to provide you with the best possible service.  
We will not e-mail you in the future unless you have given us your consent by signing up for our newsletter or mailing list.

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. We will delete your information both online and also in store. (We have a great shredder).

We may use technology to track the patterns of behaviour of visitors to our site.

If you have any questions/comments about privacy, please contact us.

What if it doesn't fit me?- Returning an Item

No worries Motherly Instincts will be more than happy to exchange refund or offer a credit note, on an item within 28 working days if the clothing it is unwashed, unworn, and still has all the tags attached, and is returned to us in excellent condition. We reserve the right to refuse exchange if these conditions are not met. There are no returns on SALE items. We will refund an item only if the goods are faulty. We will refund to your purchase the way you paid to them. We accept credit card, paypal and bank transfers.

Sold out items

If there is a problem with your order we will contact you ASAP. If you love one of your items please email or call us ASAP and we will attempt to order another. Remember our range is constantly changing and being updated to keep up with the latest trends in fashion.

Our Postage and Handling Charges (non-refundable) are:

All orders are sent via registered post. If you would like your items to come via express post please let us know and we will advise you of the additional cost.

Small orders will be charged at around $6.95 large orders will be charged around $8.95. This is a guide only and subject to change.

Postage for Body Pillows/Bags and other large items – We will email you with the exact postage fee at the time of ordering.

How long will it take to receive my item?

We will post your item as soon as we receive payment. Postage usually takes between 3-7 days dependent on where you live. If you would like your parcel to be express post please let us know and we will advise you of the additional cost.


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