Postage, Returns and exchanges

What if it doesn't fit me?- Returning an Item

Motherly Instincts offers an exchange or refund within 10 days of purchase. The item must be in original condition with tags attached. There are no returns or exchanges on SALE items. If you purchased online, you can either exchange/ refund in store, or post back (all postage costs will be at the customers expense). Please contact us to let us know you intend to return your item via postage and we will provide you with the return address. 

Sold out items

If there is a problem with your order we will contact you ASAP. If you love one of your items please email or call us ASAP and we will attempt to order another. Remember our range is constantly changing and being updated to keep up with the latest trends in fashion.

Our Postage and Handling Charges (non-refundable) are:

UPDATE ON 15th FEBRUARY 2020 - With the current Coronavirus threat, we are offering FREE POSTAGE on all orders Australia wide. No code required! 

  • All orders are sent via tracked post. If you would like your items to come via express post please let us know and we will advise you of the additional cost.
  • There is a flat postage rate of $9.50 on all orders within Australia. If you would like your order posted overseas, please contact us and we will let you know the cost. 
  • Click and Collect available for free from our store in Fyshwick ACT (during our business hours only).

How long will it take to receive my item?

We will post your item as soon as we receive payment. Postage usually takes between 3-7 days dependent on where you live. If you would like your parcel to be express post please let us know and we will advise you of the additional cost.

How long will it take to exchange my item?

We will exchange your order as soon as it is returned dependent upon availability. We will advise you ASAP if there are any problems or if there will be a delay in fulfilling your order.

How do I pay if I do not have a Credit Card?

We are happy to accept Cheque (dependent upon it clearing, which takes between 5-7 working days) or Money Order. Cheques and Money Orders should be made payable to Motherly Instincts. Otherwise, you can pay via direct deposit into our bank account, PayPal or Zip Pay.

Do we sell Directly to the Public?

Yes. Motherly Instincts is located at the Niche Markets Fyshwick (within the Fyshwick Fresh Food Markets), Canberra, ACT

We are open:

 Thursday and Friday 10:00am until 5:00pm, Saturday and Sunday 10:00am until 4:00pm. These hours may vary over holidays (eg. Christmas). Please note due to the school closures during the COVID-19 pandemic, we will not be trading on Thursday/ Friday. We will be open as usual on the weekend.  


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