Postage, Returns and exchanges

What if it doesn't fit me?- Returning an Item

Motherly Instincts offers an exchange or credit note on an item purchased within 30 days, with the item in original condition with tags attached. There are no returns on SALE items. We will refund an item only if the goods are faulty. We accept credit card, paypal and bank transfers.

Sold out items

If there is a problem with your order we will contact you ASAP. If you love one of your items please email or call us ASAP and we will attempt to order another. Remember our range is constantly changing and being updated to keep up with the latest trends in fashion.

Our Postage and Handling Charges (non-refundable) are:

  • All orders are sent via registered post. If you would like your items to come via express post please let us know and we will advise you of the additional cost.
  • There is a flat postage rate of $8.95 on all orders within Australia. If you would like your order posted overseas, please contact us and we will let you know the cost. 

How long will it take to receive my item?

We will post your item as soon as we receive payment. Postage usually takes between 3-7 days dependent on where you live. If you would like your parcel to be express post please let us know and we will advise you of the additional cost.

How long will it take to exchange my item?

We will exchange your order as soon as it is returned dependent upon availability. We will advise you ASAP if there are any problems or if there will be a delay in fulfilling your order.

How do I pay if I do not have a Credit Card?

We are happy to accept Cheque (dependent upon it clearing, which takes between 5-7 working days) or Money Order. Cheques and Money Orders should be made payable to Motherly Instincts.

Do we sell Directly to the Public?

Yes. Motherly Instincts is located in Wanniassa, Canberra, ACT

We are open:

 Friday 2:00- 7:00pm, Saturday 10:00am - 4:00pm. Any other time by appointment. Contact Samantha on 0401 844 695/ 6156 2471 or samantha@motherlyinstincts.com.au


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